Here we outline some important etiquette when visiting our day spas in Richmond VA.
It is recommended that you schedule your appointment as soon as possible and well in advance to ensure you get the day or time that works best for your schedule. Evening and weekend appointments are always the most limited.
Arrival to the Spa
Please arrive at least ten minutes prior to your scheduled spa appointment time. This will allow for proper check-in and give you a way to relax prior to your spa services. We regret that late arrivals may not receive their full appointment time.
Children (ages 12 and under) are not allowed in the day spa due to our insurance policy. If you arrive for an appointment with your child(ren) we will have to reschedule your day spa appointment. No exception is made to this rule and we apologize for the inconvenience.
We reserve time specifically for you. If you must cancel an appointment, please call 24 hours in advance. Repeated no shows or late arrivals can result in a “Missed Service” charge of 50% of the intended service cost.
Product Return Policy
All products purchased at La Bella Dona Skin Care may be returned for the full purchase price as an on account credit. Credit(s) on account may be used to defer the cost of any and all future product purchases or can be used towards services. Products must be returned within 30 days to receive full amount of on account credit.
Gift Cards/Instant Gift Certificates
La Bella Dona Gift Cards or Instant Gift Certificates may be purchased for any denomination, service, or package available. With no exception, all Gift Cards/Gift Certificates are good for one year from date of purchase for full redemption value. After one year gift cards will decrease in value by 50 percent each year for up to 5 years when any remaining balance on the card will expire. Gift cards/ Gift Certificates are only redeemable for services. Unused value remains on card/certificate and cannot be redeemed for cash or used towards gratuities. Gift cards/Gift Certificates may be purchased online, over the phone or online. Please call us now and we will be happy to help you in any way possible.
Minimum age to receive services is 12 year old unless with prior approval by owner/ service provider. Any service that requires a minor to disrobe will require a parent present and with written consent (i.e. Brazilian wax/Airbrush Tans).
Our goal is to keep the spa as quiet and serene as possible. In order to do so, we must require that all cell phone be silenced before you enter the spa.
Gratuities and tips are at your discretion and can only be accepted in the form of cash or check made directly to the service provider. We apologize for the inconvenience.
We gladly accept:
- Instant Gift Certificates
- La Bella Dona Gift Certificates
Call Us (804) 330-3300